Common Questions

Frequently Asked Questions

Answers to what clients usually ask before booking a repair, network install or project with us.

Yes. Our technicians handle on-site repairs, network installations and hardware setup across the regions we serve, alongside in-shop repair for smaller devices.

Absolutely. We regularly take over management of existing sites — audits, security hardening, updates and ongoing maintenance included.

Retail, hospitality, logistics, healthcare, education and professional services — our team adapts solutions to your industry's specific needs.

Yes, we offer monthly and annual maintenance plans covering devices, networks, websites and priority helpdesk support.

Most urgent requests receive a same-day response, and support-plan clients get priority scheduling.

Yes. We support clients remotely across Africa for development, marketing and consulting, and can arrange on-site visits for hardware and networking work by request.

Repairs and one-off jobs are quoted upfront after diagnosis. Ongoing work — websites, networks, support plans — is scoped and priced before anything begins, with no hidden fees.

Yes, this is common. We start with an infrastructure and security audit to understand what's already in place, then transition support over without disrupting your team's day-to-day work.

Yes. We regularly work with sensitive business and customer data, and we're happy to sign an NDA before any project involving access to your systems or information.

Every repair, install and build comes with a service warranty period. If something we did causes an issue within that window, we fix it at no extra charge — that's the accountability our clients pay for.

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